Shipping Policy

Last updated: 5 October 2026

Thank you for shopping with Glixor. We aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are processed during our normal business days.

Once your order has been successfully placed and payment has been confirmed, we will prepare your items for dispatch.

Processing times may vary during:

• Weekends and bank holidays

• Seasonal or promotional periods

• Periods of unusually high order volume

• Circumstances outside our reasonable control

Once your order has been dispatched, you may receive a confirmation email containing available tracking information.

UK Delivery

We currently offer delivery to eligible addresses within the United Kingdom.

Available delivery services, estimated delivery times and applicable shipping charges will be displayed during checkout before you complete your purchase.

Delivery times shown on our website or at checkout are estimates unless expressly stated otherwise.

Delivery Charges

Shipping charges are calculated and displayed at checkout based on the delivery option available for your order.

From time to time, we may offer:

• Free delivery above a specified order value

• Promotional free delivery

• Discounted delivery

• Express delivery options

Any applicable conditions will be displayed on our website or during checkout.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

Please note that delivery estimates may be affected by circumstances including:

• Courier delays

• Severe weather

• Bank holidays

• High seasonal demand

• Transport disruption

• Incorrect or incomplete delivery information

We will take reasonable steps to ensure orders are delivered within the estimated timeframe.

Where UK consumer law requires delivery within a particular period, your statutory rights will continue to apply.

Tracking Your Order

Where tracking is available, tracking details will normally be provided after your order has been dispatched.

Please allow time for the courier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period, please contact us and we will investigate.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• House or building number

• Street

• Town or city

• Postcode

• Contact details

before completing checkout.

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Failed Delivery

If delivery cannot be completed, the courier may:

• Attempt delivery again

• Leave the parcel in an appropriate safe place where permitted

• Deliver to an authorised neighbour where permitted

• Take the parcel to a collection point

• Return the parcel to us

Please follow any instructions provided by the courier.

If a parcel is returned to us because an incorrect or incomplete address was supplied by the customer, we will contact you regarding available options.

Additional postage may apply where a new delivery is requested due to an address error for which we were not responsible.

Missing or Undelivered Parcels

If your tracking shows that your parcel has not been delivered within the expected timeframe, please contact us at:

husnaingservicesltd@gmail.com

Please provide your:

• Order number

• Full name

• Delivery postcode

We will investigate the delivery with the relevant courier.

If the parcel is confirmed as lost or otherwise not successfully delivered, we will provide an appropriate remedy in accordance with applicable consumer law.

Parcels Marked as Delivered

If tracking states that your order has been delivered but you cannot locate it, please first check:

• Around your property

• Any designated safe place

• With members of your household

• With neighbours where appropriate

• Any photograph or delivery information provided by the courier

If you still cannot locate the parcel, please contact us as soon as possible so that we can investigate with the delivery provider.

Damaged Parcels

Please inspect your order when it arrives.

If an item has been damaged during delivery, please contact us as soon as reasonably possible and provide:

• Your order number

• Details of the damage

• Photographs of the damaged product

• Photographs of the packaging where available

We will review the issue and arrange an appropriate replacement, refund or other remedy where applicable.

Please retain the product and packaging while the issue is being investigated, as the courier may require supporting evidence.

Risk During Delivery

For consumer purchases, goods generally remain at our risk until they are physically received by you or by a person you have identified to receive them.

This may not apply if you independently arrange a carrier that was not offered by us as a delivery option.

Split Deliveries

Where an order contains multiple products, items may occasionally be dispatched separately.

If your order is sent in more than one parcel, you may receive separate tracking information.

You will not be charged additional postage solely because we choose to split your order into multiple shipments.

Pre-Orders and Backorders

If we offer products on pre-order or backorder, the estimated dispatch or availability date will be displayed where reasonably possible.

Products ordered together with a pre-order item may be dispatched separately or together depending on availability.

International Delivery

Unless international delivery is specifically offered during checkout, our standard delivery service is intended for UK addresses.

If international shipping becomes available, shipping costs, delivery times, customs requirements and any applicable import charges will be communicated during checkout or in the relevant delivery information.

Customers placing international orders may be responsible for customs duties, import taxes or local charges where applicable.

Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We cannot guarantee that an order can be stopped once it has been processed or dispatched.

Your statutory cancellation rights and our additional return arrangements are explained in our Returns & Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact:

Glixor Customer Support

Email: husnaingservicesltd@gmail.com

Glixor is operated by Husnain G Services Ltd.

Address:
149 Spon Lane
West Bromwich
West Midlands
B70 6AS
United Kingdom