Privacy Policy

Last updated: 5 October 2026

Glixor is operated by Husnain G Services Ltd. This Privacy Policy explains how we collect, use, store and share your personal information when you visit Glixor, purchase products from us, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

For the purposes of UK data protection law, Husnain G Services Ltd is the data controller responsible for your personal information unless otherwise stated.

1. Information We Collect

Depending on how you interact with Glixor, we may collect the following information:

Contact Information

This may include:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery address

Order and Transaction Information

This may include:

• Products purchased

• Products returned or refunded

• Order history

• Shopping cart activity

• Discount codes used

• Delivery information

• Payment status

Payment Information

Payments are processed through Shopify and other authorised payment providers.

Depending on the payment method used, payment providers may process information such as:

• Card details

• Payment account information

• Billing information

• Transaction details

• Payment confirmation

We do not normally receive or store your full payment card number ourselves.

Account Information

If you create a customer account, we may process information including:

• Account details

• Login credentials

• Saved addresses

• Preferences

• Order history

Communications

When you contact us, we may keep information contained in your:

• Emails

• Customer service enquiries

• Return requests

• Complaints

• Reviews

• Other communications with us

Device and Website Usage Information

When you visit our website, we may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Shopping behavior

• Website interaction information

This may be collected through cookies and similar technologies.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or subscribe to marketing

• Automatically when you use our website

• From Shopify and ecommerce service providers

• From payment providers

• From delivery and fulfilment partners

• From marketing and advertising platforms

• From other third parties where permitted by law

3. How We Use Your Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use your information to:

• Process purchases

• Take and confirm payments

• Pick, pack and dispatch orders

• Provide delivery updates

• Process returns and refunds

• Provide customer service

Our lawful basis for this processing is generally that it is necessary to perform our contract with you.

Managing Our Business

We may use information to:

• Maintain transaction records

• Manage inventory

• Prevent fraud

• Resolve disputes

• Improve our products and services

• Maintain the security of our website

Depending on the activity, our lawful basis may be contractual necessity, legal obligation or our legitimate interests in operating and protecting our business.

Legal and Regulatory Requirements

We may process information where necessary to:

• Maintain legally required records

• Respond to lawful government or regulatory requests

• Comply with tax, accounting and consumer-protection requirements

• Establish or defend legal claims

Our lawful basis is generally compliance with a legal obligation or, where appropriate, our legitimate interests.

Marketing

Where permitted by law, we may use your contact information to send:

• Product updates

• Special offers

• Promotions

• New product announcements

• Other Glixor marketing communications

Where consent is required, we rely on your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Where permitted by UK electronic-marketing rules, we may also contact existing customers about similar products where the relevant requirements are satisfied.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and, where permitted, to understand how visitors use our website, improve the shopping experience and support advertising.

Some cookies are strictly necessary for the website to function.

Other cookies, such as analytics or advertising cookies, may require your consent before they are placed on your device.

Where required, you can manage your preferences through our cookie consent controls.

For more information, please see our Cookie Policy or cookie settings.

5. How We Share Personal Information

We may share personal information where reasonably necessary with trusted service providers, including:

• Shopify, which hosts and operates our ecommerce platform

• Payment processors

• Banks and financial service providers

• Delivery companies and couriers

• IT and hosting providers

• Analytics providers

• Marketing and advertising providers

• Customer review providers

• Professional advisers such as accountants or legal advisers

• Government, regulatory or law enforcement bodies where legally required

We only share information where there is a legitimate business or legal reason to do so.

6. Shopify

Our store is hosted by Shopify.

Shopify processes information relating to your use of our store in order to provide ecommerce services, payment functionality, security, analytics and other platform features.

Information processed through Shopify may be stored or processed outside the United Kingdom.

You can learn more about Shopify's handling of personal information through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also access Shopify's privacy portal at:

https://privacy.shopify.com/

7. Marketing and Advertising Partners

We may use services such as search engines, social-media platforms and advertising providers to advertise Glixor.

Where permitted by law and subject to your cookie choices, these services may process information about your interactions with our website to:

• Measure advertising performance

• Understand customer journeys

• Display relevant advertisements

• Improve marketing campaigns

You can manage applicable tracking preferences through our cookie controls.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders

• Managing customer relationships

• Maintaining accounting and tax records

• Handling refunds, disputes or legal claims

• Meeting legal and regulatory requirements

Different categories of information may be retained for different periods.

For example, certain financial and transaction records may need to be retained for several years to comply with UK accounting and tax obligations.

When personal information is no longer required, we will delete, anonymize or securely dispose of it where appropriate.

9. Security

We take reasonable organizational and technical measures to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account credentials and passwords.

10. International Transfers

Some of our service providers, including Shopify and certain technology, payment, analytics or marketing providers, may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we seek to rely on recognized mechanisms such as:

• UK adequacy regulations

• The UK International Data Transfer Agreement

• The UK Addendum to approved Standard Contractual Clauses

• Other legally recognized transfer safeguards

11. Your UK Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

Right of Access

You may ask us for a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

You may ask us to restrict the way we use your information in certain circumstances.

Right to Object

You may object to certain processing, including certain processing based on legitimate interests and direct marketing.

Right to Data Portability

In certain circumstances, you may ask us to provide personal information in a portable format.

Right to Withdraw Consent

Where we rely on consent, you may withdraw your consent at any time.

Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

To exercise your rights, please contact us using the details below.

We may need to confirm your identity before responding to your request.

12. Marketing Preferences

You can opt out of promotional emails at any time by:

• Clicking the unsubscribe link in a marketing email

• Contacting us directly

You may still receive essential service communications concerning orders, payments, deliveries, refunds, security or your account.

13. Children's Privacy

Our products and services are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Complaints

If you have a concern about how we use your personal information, please contact us first and we will try to resolve the matter.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).

Information about how to contact the ICO is available at:

https://ico.org.uk/

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to the services we use

• Legal or regulatory requirements

• Changes to our privacy practices

The latest version will be published on our website with an updated revision date.

17. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Glixor / Husnain G Services Ltd

Email: husnaingservicesltd@gmail.com

Address:
149 Spon Lane
West Bromwich
West Midlands
B70 6AS
United Kingdom

For the purposes of applicable UK data protection law, Husnain G Services Ltd is the data controller responsible for personal information processed through Glixor.