Refund policy

Returns & Refund Policy

At Glixor, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Returns

To be eligible for a return, the item should be:

In the same condition as received
Unused and in a resalable condition
Returned with any original packaging, accessories and components supplied with the product
Accompanied by your order number or other proof of purchase

To request a return, please contact us at:

husnaingservicesltd@gmail.com

Please do not return an item before contacting us. Once your return request has been accepted, we will provide instructions on how and where to send your parcel.

Return address:
149 Spon Lane, West Bromwich, West Midlands, England, B70 6AS, GBR, West Bromwich B70 6AS, United Kingdom.

Items sent back without first contacting us may delay the return process.

Change-of-Mind Returns

For most online purchases, UK consumers have a statutory right to cancel their order within 14 days after receiving the goods, subject to applicable legal exceptions.

Our 30-day return policy gives you additional time to request a return, provided the item meets the conditions above.

Where applicable, customers may be responsible for return postage for change-of-mind returns. We will clearly confirm the return arrangements before you send the item back.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is:

Damaged
Faulty
Not as described
Or you have received the wrong product

please contact us as soon as possible at husnaingservicesltd@gmail.com, including your order number and, where helpful, photographs of the issue.

We will review the problem and arrange an appropriate solution.

Your statutory rights are not affected. UK consumers are entitled to remedies where goods are faulty, not as described or not fit for purpose.

Non-Returnable Items

Some products may not be eligible for change-of-mind returns where an exemption applies, including certain:

Personalized or made-to-order products
Perishable goods
Sealed hygiene or personal-care goods once opened, where applicable
Hazardous materials, flammable liquids or gases

Please contact us before purchasing if you are unsure whether a particular item can be returned.

This does not affect your statutory rights if an item is faulty, damaged or incorrectly supplied.

Sale Items

Sale or discounted items may be returned in accordance with this policy where eligible.

Customers have the same statutory rights regarding faulty sale goods as they do with full-price goods.

Exchanges

If you would like a different item, the simplest option is usually to return the original item and place a new order once your return has been accepted.

If you receive a damaged, faulty or incorrect product, please contact us first so we can advise you on the appropriate replacement or refund process.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

Where UK statutory cancellation rights apply, refunds will be handled in accordance with applicable consumer law.

If you have not received an approved refund within a reasonable period, please contact us at: